Welcome to Michael Kelly Guitars Support. Real people ready to help.
We appreciate your interest in Michael Kelly Guitars. We are here to help and want to hear from you.
Email us at [email protected]
Call us at 516-261-4084
We do keep some extended hours in evenings and on weekends in an effort to enhance our support levels. Please email us any time and we will try to get back to you promptly.
Returns
Return a product for up to 30 days from the date you purchased it for a refund.
To request a return for a refund fill out our Return Request form and you will be issued a RA# and given instructions for safe shipping back to us.
IMPORTANT NOTES
Returned items must be in original, brand-new condition, showing no signs of wear or use including pick or belt buckle scratches, scuffs, dents, or scrapes on the instrument or other materials. Items must also include all original packaging, manuals, warranties, and accessories or your return may be subject to a return handling charge.
Refunds are made for product value only, excluding shipping and handling charges. As soon as we verify the product's condition, your refund will be processed. Buyer assumes responsibility for all return shipping costs.
You can expect your refund within three weeks of shipping your return package, often it will be faster.
Three weeks includes the time for us to receive your return from the shipper, to process your return once received, and the time it takes your bank to process the refund.
All refunds are done in the exact same payment method as the initial payment for the product.
Abuse of Return Privileges: We want to make sure our customers do not have to keep gear that isn’t right for them.
However, taking advantage of our policy with excessive returns may result in the suspension of a buyer’s return privileges.
EXCHANGE OPTION
In some cases we can offer the option of an exchange. This is typically related to helping to ensure that each customer finds the right Michael Kelly for them. Michael Kelly retains the right to withhold this option. We want you to be happy!
If you have any questions or need assistance, please contact us at 516-261-4084 or email customer service at [email protected]
If you have an item to return, start with the Return Request form.
Warranty
Warranty Coverage varies by country and depending on date purchased.
USA – Limited Lifetime Warranty (offered on products purchased in the USA after May 1, 2015)
Canada – Limited Lifetime Warranty (offered on products purchased in the USA after May 1, 2015)
INTERNATIONAL WARRANTY INFORMATION
Warranty terms vary from country to country and are managed by the Michael Kelly Distributor in each market. View our Distributor List to find your distributor and get that info.
< Back to Warranties
Michael Kelly Limited Lifetime Warranty – Canada
Good only on instruments purchased after May 1, 2015
All Michael Kelly Guitar instruments are backed by a warranty. Instruments purchased in Canada after May 1, 2015 from Michael Kelly directly or one of a few authorized Showroom dealers (defined on MichaelKellyGuitars.com as authorized dealers) are covered by a Limited Lifetime Warranty. Michael Kelly warrants solely to the original purchaser.
Michael Kelly warrants that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another, subject to the limitations described below in this agreement. This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Michael Kelly dealer.
That stated warranty is only valid in the country from which your NEW Michael Kelly branded instrument was purchased. This warranty is specifically limited to products purchased in Canada and only purchased after May 1, 2015 from a designated dealer authorized by Michael Kelly Guitars.
In order to validate your warranty, you must register your instrument using the online warranty registration within thirty (30) days at www.MichaelKellyGuitars.com/register. You also must retain your original sales receipt as proof of purchase. In the unlikely event of a warranty claim you will be required to provide a copy of this.
THIS WARRANTY DOES NOT COVER:
- Any instrument that was not purchased from Michael Kelly Guitars directly or an authorized Michael Kelly Showcase dealer as defined on the Michael Kelly website.
- Any instrument on which the serial number has been removed or altered.
- Any instrument that has been serviced by unauthorized persons.
- Any instrument that has been modified or customized after shipment from Michael Kelly Guitars
- Any instrument which has not been registered at the factory within one month of purchase, or whose warranty registration includes false or incomplete information.
- Any instrument that has been damaged due to an accident, negligence or misuse.
- Any instrument that has been subjected to extremes of humidity and temperature.
- Any shipping damage of any kind.
- Any normal “wear and tear” on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts.
- Normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason. Also defects in finishes such as cracks, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
- Any subjective issues such as “tone".
- Any factory installed electronics and hardware after two years from the original date of purchase.
- Gold plating is not covered by warranty.
- Regular maintenance of the instrument, including truss rod adjustments, string changes, set-up, action adjustment and intonation settings.
- Freight charges to Michael Kelly for warranty repairs.
Before returning any instrument to Michael Kelly Guitars you must get a Return Authorization number from Michael Kelly Guitars. This can be arranged using the information on our Support page on MichaelKellyGuitars.com. This Return Authorization number must be clearly marked on the box for any instrument returned for a warranty repair or review. If a package arrives without a number or can not be read it will be refused and returned to shipper at shipper’s expense.
Once the return arrives to the Michael Kelly support address, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty we will review if we can make the repair and if so an estimate will be provided for the repair cost. The repair will be undertaken following the approval and payment of the repair estimate.
Michael Kelly Guitar makes the decision on how to best repair or manage each warranty claim that is found to be within the terms of the warranty. Warranty repairs will be done using materials and parts regularly utilized or available at the time of each repair.
The customer is responsible for the cost of shipping the instrument to Michael Kelly Guitars. It is your responsibility to carefully pack your instrument and fully insure it. Michael Kelly Guitars takes no responsibility for shipping damage or loss. Michael Kelly Guitars will pay the return shipping after we make a repair on an instrument found to be covered by warranty. It will be shipped to the return address provided at the time that the Return Authorization is prepared.
MICHAEL KELLY GUITARS MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.
MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MICHAEL KELLY GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
Click here to register your instrument
< Back to Warranties
Michael Kelly Limited Lifetime Warranty – U.S.A.
Good only on instruments purchased after May 1, 2015 (see prior warranty)
All Michael Kelly Guitar instruments are backed by a warranty. Instruments purchased in the United States of America after May 1, 2015 are covered by a Limited Lifetime Warranty.
Michael Kelly warrants solely to the original purchaser of a Michael Kelly instrument if purchased from Michael Kelly directly or from one of the small number of U.S. retailers defined on MichaelKellyGuitars.com as authorized dealers.
Michael Kelly warrants that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another, subject to the limitations described below in this agreement. This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Michael Kelly dealer.
That stated warranty is only valid in the country from which your NEW Michael Kelly branded instrument was purchased. This warranty is specifically limited to products purchased in the United States of America and only purchased after May 1, 2015 from a designated dealer authorized by Michael Kelly Guitars.
In order to validate your warranty, you must register your instrument using the online warranty registration within thirty (30) days at www.Michael Kellyguitars.com/register. You also must retain your original sales receipt as proof of purchase. In the unlikely event of a warranty claim you will be required to provide a copy of this.
THIS WARRANTY DOES NOT COVER:
- Any instrument that was not purchased from Michael Kelly Guitars directly or an authorized Michael Kelly Showcase dealer as defined on the Michael Kelly website.
- Any instrument on which the serial number has been removed or altered.
- Any instrument that has been serviced by unauthorized persons.
- Any instrument that has been modified or customized after shipment from Michael Kelly Guitars.
- Any instrument which has not been registered at the factory within one month of purchase, or whose warranty registration includes false or incomplete information.
- Any instrument that has been damaged due to an accident, negligence or misuse.
- Any instrument that has been subjected to extremes of humidity and temperature.
- Any shipping damage of any kind.
- Any normal “wear and tear” on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts.
- Normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason. Also defects in finishes such as cracks, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
- Any subjective issues such as “tone".
- Any factory installed electronics and hardware after two years from the original date of purchase.
- Gold plating is not covered by warranty.
- Regular maintenance of the instrument, including truss rod adjustments, string changes, set-up, action adjustment and intonation settings.
- Freight charges to Michael Kelly for warranty repairs.
Before returning any instrument to Michael Kelly Guitars you must get a Return Authorization number from Michael Kelly Guitars. This can be arranged using the information on our Support page on MichaelKellyGuitars.com. This Return Authorization number must be clearly marked on the box for any instrument returned for a warranty repair or review. If a package arrives without a number or can not be read it will be refused and returned to shipper at shipper’s expense.
Once the return arrives to the Michael Kelly support address, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty we will review if we can make the repair and if so an estimate will be provided for the repair cost. The repair will be undertaken following the approval and payment of the repair estimate.
Michael Kelly Guitar makes the decision on how to best repair or manage each warranty claim that is found to be within the terms of the warranty. Warranty repairs will be done using materials and parts regularly utilized or available at the time of each repair.
The customer is responsible for the cost of shipping the instrument to Michael Kelly Guitars. It is your responsibility to carefully pack your instrument and fully insure it. Michael Kelly Guitars takes no responsibility for shipping damage or loss. Michael Kelly Guitars will pay the return shipping within the contiguous Unite States after we make a repair on an instrument found to be covered by warranty. It will be shipped to the return address provided at the time that the Return Authorization is prepared.
MICHAEL KELLY GUITARS MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.
MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MICHAEL KELLY GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
Click here to register your instrument
< Back to Warranties
Michael Kelly Limited Two Year Warranty – U.S.A.
Good only on instruments purchased before May 1, 2015
All Michael Kelly Guitar instruments are backed by a warranty. Instruments purchased in the United States of America before May 1, 2015 are covered by a Two (2) Year Limited Warranty.
Michael Kelly warrants solely to the original purchaser of a Michael Kelly instrument from an authorized Michael Kelly Guitars dealer.
Michael Kelly warrants that the instrument purchased shall be free from defects in materials and workmanship under normal use for as long as the instrument is owned by the original purchaser, and until the ownership of the instrument is transferred to another, subject to the limitations described below in this agreement and for up to two years from the original purchase date. This warranty is not transferable under any circumstances, and applies to the original owner only, provided the product is purchased as NEW from an authorized Michael Kelly dealer.
That stated warranty is only valid in the country from which your NEW Michael Kelly branded instrument was purchased. This warranty is specifically limited to products purchased in the United States of America.
In order to validate your warranty, you must register your instrument using a warranty card or the online warranty registration within thirty (30) days at www.Michael Kellyguitars.com/register. You also must retain your original sales receipt as proof of purchase. In the unlikely event of a warranty claim you will be required to provide a copy of this.
THIS WARRANTY DOES NOT COVER:
- Any instrument that was not purchased from an authorized Michael Kelly dealer within the United States.
- Any instrument on which the serial number has been removed or altered.
- Any instrument that has been serviced by unauthorized persons.
- Any instrument that has been modified or customized after shipment from Michael Kelly Guitars.
- Any instrument which has not been registered at the factory within one month of purchase, or whose warranty registration includes false or incomplete information.
- Any instrument that has been damaged due to an accident, negligence or misuse.
- Any instrument that has been subjected to extremes of humidity and temperature.
- Any shipping damage of any kind.
- Any normal “wear and tear” on any serviceable part of the instrument, including electronic controls and switches, jacks, worn frets, plated surfaces, tuning machines, scratches in pick guards or plastic parts, saddles and nuts.
- Normal paint wear and tear including damages, discoloration, and paint shrinkage of the instrument finish for any reason. Also defects in finishes such as cracks, or warping of wood due to changes in temperature or humidity, exposure to sun, fire, moisture, body salts and acids, other chemicals or non-industry approved polishes.
- Any subjective issues such as “tone".
- Any factory installed electronics and hardware after two years from the original date of purchase.
- Gold plating is not covered by warranty.
- Regular maintenance of the instrument, including truss rod adjustments, string changes, set-up, action adjustment and intonation settings.
- Freight charges to Michael Kelly for warranty repairs.
Before returning any instrument to Michael Kelly Guitars you must get a Return Authorization number from Michael Kelly Guitars. This can be arranged using the information on our Support page on MichaelKellyGuitars.com. This Return Authorization number must be clearly marked on the box for any instrument returned for a warranty repair or review. If a package arrives without a number or can not be read it will be refused and returned to shipper at shipper’s expense.
Once the return arrives to the Michael Kelly support address, a determination will be made whether the defect is covered under the terms of the warranty. If the repair is covered under the terms of the warranty, it will be repaired at no cost to the original purchaser including return shipping. If the repair is not covered under warranty we will review if we can make the repair and if so an estimate will be provided for the repair cost. The repair will be undertaken following the approval and payment of the repair estimate.
Michael Kelly Guitar makes the decision on how to best repair or manage each warranty claim that is found to be within the terms of the warranty. Warranty repairs will be done using materials and parts regularly utilized or available at the time of each repair.
The customer is responsible for the cost of shipping the instrument to Michael Kelly Guitars. It is your responsibility to carefully pack your instrument and fully insure it. Michael Kelly Guitars takes no responsibility for shipping damage or loss. Michael Kelly Guitars will pay the return shipping within the contiguous Unite States after we make a repair on an instrument found to be covered by warranty. It will be shipped to the return address provided at the time that the Return Authorization is prepared.
MICHAEL KELLY GUITARS MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.
MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGE SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OR PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MICHAEL KELLY GUITARS OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF SUCH DAMAGES, AND MICHAEL KELLY GUITARS SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
EMAIL
516-261-4084
