Your Privacy Rights

Thanks for visiting our website! We, Michael Kelly Guitar Co.1 (“MKG”), fully respect your right to privacy and the need for you to have control of your personal information. We want to make this site function at a level that best serves your needs. In certain areas of this site, we may ask you may to provide personal information to receive a catalog, make a purchase, enter a contest, or subscribe to a newsletter.

We will use this information to keep you informed of things that are of interest to you and to process your transactions. If you make a purchase online, we will only use your credit card number to process your payment – we will not use it for any other reason and it will be kept secure and encrypted. If you have provided us with demographic information, we will not share it with anyone who is not bound to keep it confidential.

We never sell or rent our e-mail lists or mailing lists to anyone, for any reason, except for our affiliate companies and successors and assigns. Occasionally we may collaborate with one of our retailers to provide you with information about a new product, a special sale, a clinic or workshop.

Policy Details

What follows are the details of how we collect, use, and protect the information we receive in the course of your use of The following details are covered:

Contacting Us with Questions or Concerns

Please e-mail us or contact us at
Michael Kelly Guitar Co.
Customer Service
278B Duffy Avenue
Hicksville, NY 11801
[email protected]

Be sure to include the URL of the web page with which you have a concern or question.

Collecting Information

Collecting Information

When you visit our website and browse our pages, you don't have to give us any personal information. We may gather anonymous data about browsing patterns and use of the website, but unless you tell us who you are, you will remain anonymous.

When you make a purchase, register with the site, enter a contest, or add yourself to our mailing or e-mail lists, you will be giving us personal information. We may combine this information with data, such as postal address correction data, from other reputable sources in order to serve you better but all of this information will remain protected under the terms of this Privacy Policy.

Our site has links to websites maintained by third parties. When you click on one of these links, any information you provide on the third-party website is governed by its policies and procedures and is not subject to our Privacy Policy.

How We Use Information

We use the information you provide for the following purposes:

  • To validate accounts, sales transactions and addresses, and to prevent fraud.
  • To personalize your shopping experience.
  • To tell you about your purchase, account information, or customer service needs.
  • To tell you about products, services, and events, that may be of interest to you (if you do not wish to receive this information, our e-mails provide you with a method to opt out of the e-mail list, and you can send us a note to take you off our postal mailing list.).
  • To improve our service.
  • To administer contests, promotions, surveys or other website features.
  • To allow our Extended Service Plan provider to administer the Extended Service Plan Program.
  • To place advertising across the internet and sometimes on this site.

Sharing Information

We do not sell or rent our e-mail lists or customer lists to unaffiliated third parties for their marketing purposes, and we strive to keep your information private. However, we may transfer information (1) to the preferred service providers we use to perform certain functions such as credit card processing, shipping, data management and analysis, (2) if you apply for financing provided on our site, to the financing companies, who may use it as specified in their respective privacy policies, (3) to MKG’s affiliated companies, each of whom agree to keep the information confidential, (4) only at your request, to a retailer who can help you with a product or other issue, and (5) with our website marketing agency, Guruz Media, Inc., who is bound to keep it confidential. We also collect and provide anonymous information about visits to our website and interactions with our products and services to third party service providers who use it to help us to target advertising and to improve your experience on our website, but we never provide your personal information in this context. We also reserve the right to disclose specific information upon governmental request, in response to a court order, when required by law, to enforce our website policies, or to protect our or others' rights, property, or safety. If MKG merges with or is purchased by another company, the information we collect may be transferred with the company.

Your California Privacy Rights

If you are a California resident, you can request information regarding disclosure of your personal information by MKG to third parties for the third parties’ direct marketing purposes. To make such a request, please send an e-mail to [email protected], or write to us at Michael Kelly Guitar Co., Legal Department, 278B Duffy Avenue, Hicksville, NY 11801.

Protecting Your Information

We use a variety of security measures, including sophisticated encryption and authentication tools to maintain the safety of your personal information. Your personal information is contained behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All credit card information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted and sent to our credit card processors. Regardless of these efforts, no data transmission over the Internet can be guaranteed to be 100% secure.

Cookies and Pixel Tags

A cookie is a small removable data file that is stored by your web browser on your computer. Cookies help to assure you a consistent and predictable experience on our site. For example, we use cookies to remember the items in your Shopping Cart, recognize you when you return to our website, analyze visitor behavior, and provide you with special offers related to your interests. You can set your browser to warn you each time you receive a cookie or to reject all cookies and still use our site. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly.

We also use pixel tags – tiny graphic images – to help us analyze your online behavior. Pixel tags also allow us to send you email in a format you can read and let us know when you have opened an email message from us. We may use pixel tags to collect information about your visit, including the pages you view, the links you click and other actions taken in connection with our sites and services. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses.

The anonymous information we collect for placing advertising is collected through the use of a pixel tag, which is industry standard technology used by most major web sites. If you would like more information about this practice and to know your choices about not having this anonymous information used by our third party service provider, please click here.

Children's Privacy

We do not knowingly collect personal information from children under 13.

Policy Changes

We may change our privacy policy from time to time, and we encourage you to return here on occasion so that you can keep current with changes to our privacy policy. This policy was last modified on May 23, 2018.

1Michael Kelly Guitar Co. is a division of Samson Technologies Corp.