Michael Kelly Guitar Company (a Division of Hanser Music Group) warrants that qualifying instruments purchased within North America will be free from defective materials and craftsmanship from date of purchase to the original purchaser when purchased through an Authorized Michael Kelly dealer (see list on our web site). This is a 2 year warranty, which is not transferable and is subject to the limitations contained in this warranty.
The Michael Kelly Guitars Limited Warranty applies only to new Michael Kelly products purchased by the original retail consumer living in the United States from an authorized Michael Kelly Dealer in the United States. Michael Kelly products purchased by a consumer living outside the United States from a U.S. Michael Kelly Dealer or a U.S.-based website are NOT covered under the terms of this limited warranty. Products purchased outside the United States are subject to country-specific warranties. Contact the Michael Kelly International Distributor in your country for details.
The warranty is subject to the following conditions and exclusions:
If at any time during the warranty period this Michael Kelly instrument malfunctions as a result of faulty materials or workmanship, Michael Kelly will repair the defect(s) or replace the instrument, as it deems appropriate at its sole discretion. Michael Kelly reserves the right to use materials regularly utilized at the time of repair in the event that original materials are no longer available. If replacement of your instrument is deemed appropriate by our staff, MichaelKelly will replace the instrument with one of the same or most similar style of a value not in excess of the original purchase price of your instrument.
In the unlikely event that your instrument is destroyed, lost or damaged beyond repair, while in the possession of Michael Kelly for repair, Michael Kelly will replace that instrument with one of the some or most similar style of a value not in excess of the original purchase price of your instrument. Any insurance covering the instrument, including but not limited to collector's value insurance, must be carried by owner at owner's expense.
THIS WARRANTY DOES NOT COVER:
- Any instrument that has been altered or modified in any way or upon which the serial number has been tampered with or altered.
- Any instrument whose warranty card has been altered or upon which false information has been given.
- Any instrument that has been damaged due to misuse, negligence, accident, or improper operation.
- The subjective issue of tonal characteristics.
- Shipping damages of any kind. Shipping damage on products being sent back to Michael Kelly are at the full liability and responsibility of the sender.
- Any instrument that has been subjected to extremes of humidity or temperature.
- Normal wear and tear (i.e; worn frets, fingerboard wear, worn machine heads, worn plating, string replacement or damages to or discoloration of the instrument finish for any reason).
- Any instrument that has been purchased from an unauthorized dealer, or upon which unauthorized repair or service has been performed.
- Any factory-installed electronics after a period of one (1) year following the original date of purchase.
MICHAEL KELLY MAKES NO OTHER EXPRESS WARRANTY OF ANY KIND WHATSOEVER. ALL IMPLIED WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, EXCEEDING THE SPECIFIC PROVISIONS OF THIS WARRANTY ARE HEREBY DISCLAIMED AND EXCLUDED FROM THIS WARRANTY. SOME STATES AND/OR COUNTRIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES SO THAT THE ABOVE MAY NOT APPLY TO YOU.
MICHAEL KELLY SHALL NOT BE LIABLE FOR ANY SPECIAL, INDIRECT CONSEQUENTIAL, INCIDENTAL OR OTHER SIMILAR DAMAGES SUFFERED BY THE PURCHASER OR ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS OR BUSINESS OR DAMAGES RESULTING FROM USE OR PERFORMANCE OF THE INSTRUMENT, WHETHER IN CONTRACT OR IN TORT, EVEN IF MICHAEL KELLY OR ITS AUTHORIZED REPRESENTATIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND MICHAEL KELLY SHALL NOT BE LIABLE FOR ANY EXPENSES, CLAIMS, OR SUITS ARISING OUT OF OR RELATING TO ANY OF THE FOREGOING.
Warranty Claims Procedure
In the event of malfunction of your Michael Kelly instrument, you should notify your Authorized Michael Kelly Dealer. All warranty claims are handled through the dealer that you purchased from and in some cases another Authorized Dealer at that dealers option.
The Dealer or Instruments Owner must take or ship the instrument, freight and insurance pre-paid, to the nearest Authorized Michael Kelly Service Center. If there is no Authorized Michael Kelly Service Center near you, contact or have your dealer contact Michael Kelly for information and authorization to return the instrument to Michael Kelly. No instrument may be returned to Michael Kelly without such prior Return Authorization. Such Return Authorizations are only provided to authorized dealers and not to the instruments owner. Only Authorized Michael Kelly Service Centers may perform warranty service and any service performed by unauthorized persons will void this warranty. Michael Kelly disclaims liability for defects or damage caused by services performed by unauthorized persons or non-warranty service not performed by Michael Kelly or an Authorized Michael Kelly Service Center.
When contacting Michael Kelly, you must include a complete written description of the malfunction of the instrument. If non-warranty work is required or recommended by Michael Kelly, a quotation will be issued and must be approved by you before any non-warranty work is commenced. You should consider quotations obtained for non-warranty work immediately and advise the Authorized Michael Kelly Service Center or Michael Kelly of your wishes. You are not required to purchase non-warranty work in order to obtain service on materials covered by this warranty. following its inspection of an instrument upon its arrival, Michael Kelly or the Authorized Michael Kelly Service Center will advise you or your dealer of theapproximate date of completion. The repaired instrument or part will be returned to you or your dealer, freight collect insured.
No representative or other person is authorized to assume for Michael Kelly any liability except as stated in this warranty. This warranty gives you specific rights which vary from state to state.